What is Report + Support?
Report + Support is an online tool developed by Culture Shift where students can report concerns or incidents, either anonymously or providing contact details for an advisor to discuss and provide support. Report + Support is also home to information about internal and external support, policies and procedures.
Who can make a report?
South Lanarkshire College students can make a report through Report + Support. Visitors are encouraged to report complaints through the public complaints process, further details of which are available on our website.
What happens when someone makes an anonymous report?
The report will be viewed by one of the Student Services team.
The team will first review the report to identify any risks that relate to duty of care. Once reviewed the report will be allocated to a dedicated member of the team for investigate and follow-up, if contact details are provided.
The information provided in the report will be retained for a set time to assist with trend analysis and inform proactive prevention.
What is the difference between anonymous and advisor reports?
South Lanarkshire College does not know who has made an anonymous report, and therefore cannot reach out and provide support. Whereas if someone wants to receive support or consider informal or formal options to address a concern, they would make a named report and speak to a member of the Student Services team.
What happens when someone wants to contact an advisor?
An advisor will be a member of the Guidance and Support Team within Student Services. The administrators assign a case to the requested advisor. Each of the advisors are provided with a login and can only access cases that are assigned to them.
The advisor receives an email notification that a case has been assigned to them – no identifiable information is provided within this email alert. The advisor then logs into Report + Support to access information provided using their personal login details. The advisor then makes contact with the person who has made the report and they arrange a meeting to discuss the report.
What action can you take from anonymous reports?
Information provided within anonymous reports will be used as statistical data to understand what is happening and to inform proactive prevention work. The Student Services Team will work with areas identified to address any concerning trends.
How will South Lanarkshire College manage malicious complaints?
If a report is found to be malicious or vexatious, such reports will be addressed under existing student and staff procedures.
What do you do with the information gathered from anonymous reports?
South Lanarkshire College will retain the information from anonymous reports to help understand and build upon the support services available, as well as undertake any prevention work that may help address certain types of behaviours.
What do you do with the data gathered from advisor reports?
The data collected from Report + Support is used to produce anonymised annual reports. These reports would include the number of cases, most reported types of harassment and location.
How secure is the data and information sent through the system?
Data held on Report + Support is GDPR compliant and further information about how data is collected and stored is outlined in the Privacy Notice. The system has been security tested by both the developer, Culture Shift, and by South Lanarkshire College.
How long is data stored on the system?
We will only retain personal data for as long as necessary to fulfil purposes we collected it for. We will keep records of reports one year from case closure on the Report + Support system as outlined in the Privacy Notice. All personal data will be kept according to the Records Retention Schedule.
Who are the administrators on the system?
Administors of the system include the Head of Student Services, Depute Head of Student Services, Wellbeing and Safeguarding Manager. Access to the system is also required to the Head of Management Information Systems in order to oversee the IT function of this system.